Biogen Direct
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Customer Service

5025 Plano Parkway
Carrollton, TX  75010



Forgot Your Password?

If you forgot your password and have not enrolled in the myPassword portal, please contact your customer service representative to have your LoginID and temporary password emailed to you from the Web Admin. When you receive the email, use the myPassword link on this page and enter the login details emailed to you to enroll in the myPassword portal to change your password.

Enrollment in the myPassword portal will allow you the flexibility to change and reset your password online.

To change or reset your password, please click on the following link, myPassword.

For help using the myPassword portal, instructions can be found here, myPassword Instructions.

If for any reason you are experiencing difficulties with the links, please contact your customer service representative.


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